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Reviews » Credo Mobile cell phone plans

Credo Mobile is a smaller postpaid cellular provider that uses the Sprint Nextel network for calls/data transfers. The brand belongs to Credo, former Working Assets - a San Francisco, CA based long distance and wireless provider that has been on the market since 1985.

This company donates a portion of its revenue to non profit organizations and according to their corporate website they have donated $67 million since 1985. The name Credo suggests that the company supports certain causes. The organizations to provide support to are chosen by Credo subscribers in a yearly poll.

Plans offered are pretty average starting at $29.99/month. Phones available are not many however.

Technology, roaming and coverage

Using the Sprint Nextel network the Credo mobile technology is CDMA. Here's a detailed Credo Mobile coverage map.

Service highlights

Promos

Credo has some interesting promos, offering to credit early termination fees of up to $200 for moving to Credo from another carrier. Some average camera phones are also offered free of charge.

Disadvantages

Small selection of wireless phones available.

Current Credo Mobile plans

Unless stated otherwise, all Credo wireless plans include: unlimited Night&Weekend minutes, no extra charges for long distance, unlimited calls to other Credo subscribers, no domestic charges for roaming, 45 ¢/min additional airtime, 20 ¢ /text message, 1¢/kb data usage, $1.49 per call for Directory Assistance.

With the myCommunity option you can place unlimited calls to/from 5 favorite domestic numbers of any network. This option costs $10 and can be added to any Individual/Family plan below except for the two unlimited plans.

Individual plans

  • 200 anytime minutes ($29.99)
  • 450 anytime minutes ($39.99)
  • 600 anytime minutes ($49.99)
  • 900 anytime minutes ($59.99) - 40 ¢/min additional airtime
  • 1350 anytime minutes ($79.99) - 35 ¢/min additional airtime
  • Unlimited anytime minutes ($99.99)

Family plans

All Credo Family plans include 2 lines. You can upgrade to 5 lines maximum at $9.99/month per each additional line.

  • 550 anytime minutes ($59.99)
  • 700 anytime minutes ($69.99)
  • 1400 anytime minutes ($89.99) - additional airtime is 40 ¢/min
  • 2100 anytime minutes ($109.99) - additional airtime is 35 ¢/min
  • 3000 anytime minutes ($149.99) - - additional airtime is 25 ¢/min
  • 4000 anytime minutes ($199.99) - additional airtime is 20 ¢/min
  • 6000 anytime minutes ($299.99) - additional airtime is 20 ¢/min
  • Unlimited anytime minutes ($199.99) - additional lines cost $99.99/month per line

Credo customer reviews

Really sad, but Corporate personhood has apparently infected Credo Mobile. The customer service is on a par with AT&T. NEVER sign a contract with these people if you expect anything exceptional, because you won't get it. They sold me an LG Optimus(don't ever get one of these, it's a complete piece of junk), telling me it was their best phone. Charged me $150+, then started giving it away for free 2 months later. Sprint informs me that they'll give me 12 bucks for it. I've been through 2 of them, and they both malfunctioned the same way. Having been a customer of these clowns(I guess I'm the clown for thinking I'd get any loyalty from them)for 20 years, I figured they'd make it right. WRONG! They basically told me the best they could do was give me the same deal they'd give anybody walking in off the street, which means I have to spend another $200 to get a phone that works. If you want to buy into their line of compassionate crap, go ahead, just don't expect any compassion with the way they treat you. They suck. Stay away. That's my advice. Ironically, the recaptcha code that I have to type in at the bottom of this page to post this is "stouphut", which is exactly what I've been.
#31 - Jeff - 02/01/2012 - 14:54
Class Action Law Suit
Someone needs to bring a class action law suit against them for breech of contracts.
We are paying for services we do not receive and Credo continues to be in business.
I WARN EVERYONE away from Credo.
Of course all they have to do is try to call me and they will see why no one should support this psuedo-telecom company.
It is pretty useless to have a phone and not be able to receive calls.
Credo's answer..."Nothing we can do."
CREDO SHOUDL NOT EXIST!
#30 - Gary - 01/29/2012 - 15:43
I've been a very happy customer of Credo for about four years. While the phone selection is limited, I've always had good experiences with the phones and customer service. Prices are ok and I like how much they donate to charities.
#29 - AD - 01/27/2012 - 15:23
Greedo...NO bang for your buck
Robs you blind with fluffy ideas about saving the planet. No mo Greedo.
#28 - Eric - 01/27/2012 - 01:29
Love Credo
Credo after one year is reliable, phone works great, customer service is responsive. I'm glad to have an alternative to the big guys who have little competition and huge lobbying agendas. Thnaks Credo.
#27 - Marcia - 01/07/2012 - 10:24
Once they get their hooks into you.
Typical cell phone company. Once they get you under contract its gouge, gouge, gouge. Lost phone, have to buy one from them, terminate contract - termination fees up the yazoo, unless you catch them just right they automatically renew the contract.
#26 - Mark P. - 12/30/2011 - 17:29
Correction
You list the donation from Credo since 1985 as $6 million, however their website says $67 million. A factor of ten is a big difference!!

Comment?

/Comment by admin/
Thanks for noticing the error - it is now corrected. I suppose that's what their About page said when I first created the Credo page. In the meantime they must have made more donations:)
#25 - Geo from Jefferson - 12/18/2011 - 14:13
I switched to CREDO because of the causes they support, however this was a mistake. My smartphone has not worked. I too, spend hours on hours with tech support-repeating the same things over and over again with no resolution. They once sent me a replacement warranty phone but I still had the same issues. I can't afford to switch phones mid contract and am struggling to get the service I'm paying ridiculous prices for. I wouldn't recommend them to anyone-much cheaper options and even though it is a socially responsible company the bottom line is I'm paying for a service they are not providing.
#24 - SS - 11/28/2011 - 23:11
Why all the anger.
I never talk on my phone durring the day unless it is urgent. I can only think of a few times where due to auto trouble was I forced to use my credo cell phone. I can't think of a single incident where I couldn't wait until I got home and use a land line or my cell free when minutes are free. This techno world that we have plunged ourselves into is the curse on our society. It is time to just sit back and wait for the authorities, you are all slaves to the technology that was designed to set you free. How pathetic we have all become.
#23 - Steven - 11/15/2011 - 18:54
Nice Premise, Poor Network Coverage
I dumped AT & T due to their abysmal customer service, and gave Credo Mobile a try as I liked their stated progressive philosophy. However, I have found that their stated service areas aren't particularly accurate - I have never gotten reliable service from them wherever I've been. I have dropped calls and poor reception just about wherever I go. Their customer service personnel respond quickly, but only sometimes courteously, and they did pay my ATT termination fee. However, in view of their poor technical performance, I will drop them as soon as I can.
#22 - Backtalk - 11/04/2011 - 15:50
I am kind of surprised at the negative comments. I agree with Credo's social policy, so that was in its favor. When I first joined, they bought out my prior contract and the plan I got is similar to what I had before, with T-Mobile, who was very unsatisfactory in the customer service area. It is true that the selection of phones was kind of bad, but maybe they've listened to customers because the ones they have now are current. In fact, a new customer can get the HTC Detail. What I am disappointed in is that since I got a not so great phone when I joined, I was hoping to upgrade at a good rate but unless you're a new customer, it's still expensive.
#21 - Mary Fischetti - 10/29/2011 - 21:30
No Credo!
I was with the previous incarnation...Working Assets and I had to get my tech savvy son to decipher the bill! He couldn't believe it. The charges were high incredibly obscure. Needless to say, I won't be going with Credo.
#20 - sandy - 10/13/2011 - 20:20
I like Credo
I have been with Credo for over two years and I am actually quite surprised at the large number of negative comments. I've never had any problems with customer service, though I did notice when I got me new upgraded phone this week I dealt directly with Sprint to get it going this time, as opposed to Credo who I dealt with two years ago. I've always had unlimited data, so no overage problems. Was on total unlimited plan but dropped it down to 1400 minutes a while back due to budget constraints. Never gone over, so never been hosed on overage. Never had any problems, really.

The only negatives I can think of are the limited selection of phones, and when you upgrade your phone the lowest price of a smartphone never drops below $89.99. But I got the LG Optimus S for that price and I really like it, much better than the HTC Hero. I'm happy with Credo.
#19 - Michele - 10/06/2011 - 14:52
Credo. PC is nothing more than marketing
They pretend to be socially responsible. They are just another phone company using Sprint's network. Their political crap is just a marketing technique to draw in people who want to feel good about their phone service provider. What a JOKE. I will be going with Cricket when my contract is over. Credo will hose you with overage and any phone purchase beyond the first one you receive as a new customer.
#18 - Eric Knudsen Massage Therapy - 10/04/2011 - 19:18
Good Idea but...
A company with social responsibilities is a good idea but that is where the difference between Credo and all others stops.
First and foremost they are a cellular company and a bad one at that!
I have had problems right from the start with our phones intermittenly receiving phone calls.
Sometimes the calls go to voice mail and are received up to 2 hours later! Try running abusiness that way.
Other times they are just not received at all.
The audio quality is like something talking through a comb with a tissue on it.
I put up with it for a while because I liked what they stood for but it isn't worth it and I would not recommend Credo to anyone who really wanted a phone to work.
Tell everyone to stay away from Credo!
There has to be better phone service out there or should we all go back to tin cans and string?
#17 - Gary - 09/30/2011 - 18:30
Agree with the negatives. Ideals are good, but service, selection of phones, and problems are not dealth with efficently. No international service plans at reasonable rates. Ordered a Blackberry when I signed up, did not activate for two weeks, decided it was not for me and wished to return it for another phone. It was in like new unused condition, but as it was 33 days (3 days over) would not take it back and exchange. Had to buy a terrible phone for 80.00. Did not tell me but my purchase at 80.00 re-upped contract for another year (3) total. I then lost this Sanyo phone in travel and no phones under 219.00 to buy without another contract re-up.

Terrible customer policies. Will probably have to payout a 250.00 termination fee even though Credo did not even have to buy out my Verizon contract.

SO SORRY I SWITCHED. Don't go with Credo. Also Sprint service areas where I live and travel are not as extensive as promised.
#16 - Cabosan - 09/28/2011 - 19:46
PLEASE, LEARN FROM MY MISTAKE - CREDO MOBILE
Do not, I repeat do not sign a contract with Credo Mobile if yuo live in the PA, NJ or NYC area. Credo mobile claims it has reception in these areas and it does not. I live in South Jersey and travel in PA, NJ and I have so many problems with my service. I either can't get service or I drop the calls. I have called customer service and have also talked to a 'manager' and was basically laughed at. I wish I had done more research before I went with Credo. So, please, learn from my mistake and DO NOT sign up with Credo Mobile.
#15 - FC - 09/23/2011 - 15:56
Worst Phone Company
I believe in the politics but just cannot continue with Credo. Service is horrid and phone (Samsung Transform) is essentially non-functioning. It will cost me over $300 to cancel but it is worth it. Sorry Credo but you need to learn how to run a real business. Alternative lifestyles only go so far.
#14 - jim - 09/20/2011 - 15:33
I wouldn't go with Credo if you want an up to date phone, however they seem to be featuring some now. My phone was the bottle of the barrel but the only smart phone they offered at the time. It's HORRIBLE. I've never had this many problems with a cell phone in the past. They say they are competitive but there are much better deals out there. I want to continue to support them but not with my phone. I think their customer service is great actually. Everyone is cordial and as helpful as they can be, but the phone sucks and I'm trapped for another year.

They also don't include photo messaging with your text plan. It's absurd. My daughter also lost her phone and good luck finding a used one. They don't exist.

Credo if you are listening, you need to lower your prices or do what Sprint does - one price includes all.

#13 - Julie - 09/18/2011 - 16:38
Huge Mistake!
I switched my family to Credo a few months ago and it has been a financial disaster! My cell service was terrible, customer service is worse and it is EXPENSIVE! For 65 days of service my total bills were over $1500. Lots of hidden costs.
#12 - Mariann - 08/18/2011 - 19:10
Need used credo phone!
If someonr has a working credo phone they are not using, I am in the market. My son dropped his in the intracoastal and the cheapest one i saw was $179.00 since i'm already under contract. Help!
#11 - Jack - 08/07/2011 - 18:08
Wish I had read all these reviews BEFORE I switched to Credo. I think the person who suggested going with another carrier and just donating to a progressive charity on your own, has it right. First of all, Credo is much more expensive for the same plan I had with AT&T. I have a friend who is with Boost Mobile who likewise uses SPRINT NETWORK just like Credo. They have unlimited text, web and talk, for the same price I am paying for limited minutes, no text or web. I am very unhappy and am going tomorrow to Boost to sign up, but now will have to buy out my contract with this damn company. My word to the wise DO NOT SIGN UP WITH CREDO MOBILE, you will be sorry.
#10 - Debbie Watson - 06/20/2011 - 22:34
Mr.
Sorry to read the negative critiques of service. I have resisted AT&T because I hate their politics. My Comcast Internet is erratic & the 249 page HTC "instruction" manual is absurd. Just to be clear, I hold a 1st Class FCC Commercial License for commercial radio/tv stations of any size.

Let's get the problems fixed.
#9 - Dan McRight - 06/18/2011 - 17:19
The worst in customer service
I liked the fact they support good causes but they offer outdated phones and terrible customer service. I've tried to get them to help with the horrid phone I have and it's been to no avail. Only option is to pay even more for a decent but outdated phone and even then I don't know if it's the phone or Sprint.
#8 - Michelle Gilpin - 06/04/2011 - 16:03
CREDO-Does not support customer service
Politics aside, since we are discussing phone service, CREDO is in line with AT&T for horrible customer service and ridiculous charges. My smart phone has never worked, though I pay the top industry rate for the service. I have spent literally hours on the phone with tech. support with no resolution. I can't get a phone that works, a refund or out of my contract without paying the full $240. I have always supported CREDO political actions, but they do not support me as a customer in any way. They are a wolf in sheep's clothing; beware.
#7 - pf - 05/28/2011 - 00:30
We were Working Assets customers long before they became Credo, and have always been very happy with them. When they sent us the offer to go mobile with them, we jumped at it. I couldn't be happier (even if they do use Sprint, which I hate from issues long ago). It's true the picture messaging is different (and I'm not tech savvy enough to figure out why), but any time I've had a problem I've called and spoken with someone immediately. They have always had wonderful customer service in my experience, and have resolved every issue (I can think of maybe 2 or 3 over the course of 10 years) quickly. I highly recommend them for every lazy liberal out there!
#6 - kris - 05/17/2011 - 15:25
CREDO is the only carrier that DOES NOT HAVE INTERNATIONAL TEXT MESSAGING. I don't understand this since in New York they use Sprint, but there ii is. They will tell you they have it, until you discover you don't, and then they will admit it. So if you have any friends outside U.S. do not use CREDO.
Also, while they deride other carriers, CREDO does not have its own network and has to use other carriers, so you're better off with another carrier and donating your own money to charity.
#5 - Leslie Bornstein - 03/12/2011 - 16:46
CREDO - great idea, lacks phones & picture messaging
I've had CREDO for over a year. I love the premise of donating to causes. I was enticed by a smart phone offer. HATED my initial phone and I accidentally drowned it. So now I have a texting phone with no smartness & the price for another smart phone is too high while I'm in contract. The picture messaging does not behave like other carriers. Since it was too expensive to purchase that module & resell it, they use a web site and all your picture msgs are saved there. You can see incoming pic msgs on your phone. Recipients of outgoing messages access them via a web link.
#4 - Sharon - 02/25/2011 - 13:49
It costs the same as (or more than) AT&T
I already have CREDO as my long distance carrier, and I couldn't be happier. And, I would LOVE to switch from AT&T to CREDO for my local calling.

The problem is that CREDO charges a minimum of $29.99 (for no more than 200 minutes use), while AT&T charges $30.00 (including all the taxes, etc) for UNLIMITED local calling.
#3 - Eddie Webster - 01/28/2011 - 17:43
LOVE Credo
I've been a member of Credo and Working Assets for years - and have had fantastic customer service w/them! Never have I had to wait long to talk to anyone, and their customer service is always friendly, knowledgeable, and clearly proud to be working for them! Their pride shows like no other large company I've ever seen, and its WELL deserved! I tell everyone I know to join! You'll feel good that not only they are working to make a difference, but they are encouraging you to stay active, engaged in what our country does!
#2 - Tina - 05/01/2010 - 14:23
Works fine - good coverage
We switched to Credo two months ago from Verizon. Had it with Verizon's fees and incredible lack of customer service. So far, so good. Decent coverage, even works in the Caribbean so we don't need to rent a phone when we vacation. Also, it's on the Sprint network so the data transmissions are super fast.
#1 - mike curtis - 03/18/2010 - 10:38
CREDO- I don't believe!
The biggest phone disaster I have ever encountered. I switched to CREDO - my phone went down after about 12 hours. I kept calling and getting people who would tell me to reset the phone - I finally got a hold of someone who said they would look into it. The next day I called and was told they were working on it. I do not have a land line - I use this phone for my personal use and business back up. After 3 more days of being told it would be fixed by the end of the day someone finally said, we are giving it the highest attention - but it will be another 3-5 days before we can have this fixed. (This has now been 5 days without a phone already)
I then said I will have to switch to another company - I need a working phone AND I NEED TO PORT MY NUMBER BACK --- NO PROBLEM!!!!
I switched back to T-mobile who at least gave me a temporary number and working phone to use until my number could be ported over - THAT WAS TWO DAYS AGO. I called this morning - they put me through to CREDO who said they no longer had my number and it would now take at least 72hours before they can get it back!!!! I asked why this happened and once again NO ONE seems to have a clue!!!!
CREDO is a good idea but they haven't a clue as to what they are doing. I have never dealt with such ineptitude.
#0 - tfegan1 - 02/05/2010 - 13:23
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