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Reviews » Opex Long Distance

Opex Communications was founded in 1998 and is a company providing a broad array of telecom services from direct dial long distance to wireless services, and from VoIP calling to dial up Internet. Opex stands for OPerationally EXcellent, suggesting the company's will to provide quality services backed by good support at low costs. We have featured Opex on our website for 4 years and haven't had any complaints so far.

For 1+ long distance Opex uses the nationwide fiber optic networks from Qwest and Global Crossing. This means that you will make calls using the same lines as you would when using a bigger name in the telephone industry.

Service highlights:

Rates

2.7 cents per minute Tier A interstate rate.

Billing increments

6 second with 18 seconds minimum per call, 30 seconds minimum per call for international calls.

Toll free service

Provided, same rates listed above apply; $2 monthly fee per first toll free line, 53 cents per additional lines.

Other fees

If monthly usage is under $20, a $2 fee will apply.

Promo

100 free minutes provided (usable within 6 months)

Opex customer reviews

We've been with Opex for about 9 years now and haven't had a single problem. It's saved us hundreds over AT&T by picking up the interlata and long distance calls.
#7 - Jorg - 11/06/2011 - 17:04
AVOID Opex
I ran across some records in my email from a huge problem I had with Opex which took months to straighten out in 2007. Stay away! OpEx was my long distance provider, with direct access to my checking account. They charged me $9.99 per minute for 25 minutes of calls to England on June 28, though the rate is supposed to be $.06, for a total difference of $248.25. They withdrew $240 from my checking account on July 3, in $20 increments. I spent many hours on the phone to OpEx support, speaking to 8 or 10 different people trying to secure a refund. Not only have they not reversed those charges, they seem to have no record of the bank withdrawal. After several weeks, I finally had my bank reverse the charges, which they seem to have added to my balance. They now say I owe them $450.31, which is not true, and are threatening me with collections. I have bank records and notes of my communications with OpEx to prove all of this.
#6 - Steve - 03/22/2011 - 19:39
Opex is an OK service
This is a good service if you ask me. I've had it for over a year and, although I don't use it much anymore (I mostly use my cell these days) it is a reliable service I have in case sth. happens with my cell phone.
#5 - Steve - 02/14/2011 - 04:26
Opex or Total Call International has the worst and poorest customer service. Most of the employees are rude and unhelpful. Also, they always have technical errors in their website. Stay away of this company.
#4 - Josh - 11/11/2010 - 13:56
investigator
I recommend staying away from this company. In 2004 I was late with a $27 payment which is still showing up on my credit report (10/2010). The Opex customer service representative said it would stay there indefinately! A little harsh for $27 owed and paid six years ago, wouldn't you say?
#3 - beverly - 10/04/2010 - 19:51
There are many horror stories with this company. Unfortunately because they go under different names it's hard to file a copmlaint because it's hard to figure out what state they are in etc. I am out more than $200 and there are many others that have lost more. I would strongly recommend staying away from this company due to their poor business practices.
#2 - lynn - 02/25/2010 - 23:43
I use Opex exclusively for state to state calls. I've had this plan since they charged 3.9 cents/min. In my opinion they are a reliable company with helpful support.
#1 - Sue L. - 04/14/2009 - 04:41
I recently switched our 1+ and toll free lines to Opex due to the general consensus that this is a good long time provider of phone services. So far the service has been OK.
#0 - Ema - 03/25/2009 - 04:41
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