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Reviews » Net10 Prepaid Wireless by Tracfone

Net10 is a brand belonging to Tracfone - the largest US prepaid wireless service provider with over 10 million subscribers. Tracfone was founded in 1996 and is headquartered in Miami, FL. The company is a subsidiary of Mexico based America Movil - one of the largest wireless service providers in the world (ranking 4th as of 2008).

Tracfone established the Net10 brand to offer simple prepaid cellular plans. 10 means 10 cents/min - all US minutes are charged 10 cents.

Technology

Net 10 uses Tracfone's GSM band for voice and text messaging. No data services are offered.

Service highlights

Plans

All Net10 plans include anytime national minutes. There are no extra charges for long distance/roaming within the USA. Text messages are 5 cents/min.

  • Easy Minutes 150 ($15/month) - 150 minutes
  • Easy Minutes 250 ($25/month) - 250 minutes
  • Easy Minutes 400 ($40/month) - 400 minutes
  • Net10 Unlimited ($79.98/month) - Unlimited minutes in any US network and unlimited text messages

Airtime left displayed on the phone's screen

This is a useful feature - you can easily see how many minutes you have left on the phone's screen without having to dial a number.

Data

This service does not provide data services.

International calls

Net10 has two interesting international calling options you can add free of charge to your account:

  • International long distance - calls to around 60 countries will cost regular airtime + 5¢/min extra
  • International neighbors - with this option you are assigned 3 local numbers in Mexico/Canada; by calling these numbers, people from Mexico and Canada respectively are able to place local calls that are instantly redirected to your Net10 phone. They don't incur international charges, you are charged regular airtime only

Maintaining your service

Adding airtime to your Net10 plan extends your service as follows: 200 minutes/$20/30 days, 300 minutes/$30/60 days, 450 minutes/$45/90 days, 600 minutes/$60/120 days, 1000 minutes/$100/180 days, 2000 minutes/$200/1 year, 5000 minutes/$400/2 years.

Current promo

Currently Net10 credits every new account with 300 free minutes and shipping is free for orders totalling $19.99 or more.

Coverage

Due to its using the Tracfone GSM network this service is available nationwide.

Net10 customer reviews

the worst service ever
After 3 days of 4 hours of wasting my time with net10 reps's (trying to re-0activate my phone). I gave up. Even my refund call was terminated in the middle. I will give up my $25 refund rather than waste 4 more hours trying to get it. I don't understand how a company like this survives.
#36 - Oren - 12/14/2011 - 19:39
Net10 is a total and complete joke. Their telephone support is RIDICULOUS. Their so called help forum online, is LAUGH OUT LOUD BS moment, at best. All the posts state the technician or responder will "take the issue off line and will respond shortly." Of course they never respond. No one is ever on the site. It is a damn joke. Why can't they posts their response online?! Don't bother with them. They might offer bargain basement prices but the head-ace from using their damn service isn't really worth it in the end. I'm done. T-mobile will now get my business. They've now become more reasonable and less of a hassle. Good luck everyone.
#35 - Stacy - 12/08/2011 - 21:49
Signal Strength Is Incredible
I live in an area where I have verizon and get 1-2 bars in my apartment as does t-mobile and at&t. A friend has net 10 and always has 5 bars. Sprint-forget it. It doesn't even work. I needed a booster that costs 100 bucks or 40 to set up and $4 month to maintain to get a friggin signal. If the data plan pans out. Im in. I pay about $88/month for 450 mins, unlimited text and data. And keep in mind this is with Verizon and a 20% corporate discount. It's taxes and fees.
#34 - John - 12/01/2011 - 09:27
DO NOT SWITCH TO NET10 !!!
I received the Lg900 and a $50 unlimited card as a present. On the box the cell comes in it says keep ur existing # or get a new one. So i called net10 friday pm to do a # tranfer and set up my new cell..the rep said i will b able to use my cell by monday as long as all my info is correct. Sat am the rep calls me and said they could not do transfer cuz my number thru boost mobile is also being ported out to another provider???she told me to call boost and figure out y this is happening. Finally after no resolution w/ # transfer i decided to hav net10 activate the cell w/new #. Today is Monday pm and cell still does not work. I hav been on the boost mobile cell(which is getting shut off in a couple days) trying to resolve this problem...hav spoke w/ well over 20 different reps including manager and all they can say is it may b a system error or sim card. I told them plz jus giv me my $ back...my mom gav me the receipt for the cell and $50 card but they say no u hav to keep waiting for ur phone to come on.
#33 - nikki - 11/14/2011 - 15:05
I'm doing fine
I recently bought the Moto smart phone, thinking it was Tracfone (I could only order off Ebay, Tracfone site wouldn't let me) but this worked with Net10, the subsidiary of TF. I called CS because I was a bit confused. After checking things out, they told me I needed a new sim card. It came about 3 days later, I plugged it in, activated fine. I've used TracFone for maybe 4/5 years, and no problems. I find the Moto. phone is just what I need. No frills, has bluetooth, email/text/real web. The camera is good, has video also. Only problem is limited memory and no SD slot. If I could log into my online classroom I'd be ecstatic. Net10 is actually cheaper than TF's double mins, by the way. For the record, I couldn't care less where Net10 is based. It's cheaper, I get a great deal, and I have a great phone. Couple with Skype for In't calls for my boyfriend, I'm better off than if I had a contract.
#32 - Cassie - 10/29/2011 - 04:00
NET10 and TRACPHONE CUSTOMER SERVICE SUCKS
I just found out why, THEY ARE BASED OUT OF MEXICO WHO DON'T GIVE A DAMN ABOUT SERVICE. Spent over 5 hours on hold in 5 calls trying to activate my phone. The agents are quite pleasant but getting to them is ridiculous, therefore I concur with so many others DO NOT USE NET 10 OR TRACPHONE !
#31 - Johnny Aloha - 08/26/2011 - 19:09
transfer
Im transfering my phone number to net10,but i have to wait for a sim card to arrive in the mail,they already turned off my other phone,so i have to go several days with no cellphone.
#30 - darryl anderson - 08/14/2011 - 20:02
Thanks For Saving my Life
I had a wreck a week a go and because I had the 50$ unlimited plan I was able to contact someone to help me get out of my car and got my car out of a ditch. THANKS!!!!! and thank God for your service!!!!!
#29 - Charles Tucker - 08/06/2011 - 17:23
Avoid NET10 At All Cost
I am leaving NET10 within 30 days of opening the account. I personally work in Technical Support and I have NEVER experienced such POOR Customer Service than I have with NET10. Support will hang up on you if you have a difficult problem, they do not consistently create call tickets for each caller and are not knowledgable about the service. It took 1 week to initially get the phone working like it was supposed to. Don't count on NET10 being around for very long. Read NET10.com's Forums and find out just how dissatisfied their customers are.
#28 - Glen - 07/03/2011 - 05:03
Highly Recommend
I've had my Net10 401g Phone for two months now and the quality and savings are incredible. I get service in places my friends cannot, and the WAP signal works like a charm even at one bar of strength. The savings are a bargain and the only truly expensive part was buying the phone ($69.99 at Fred Meyers). I am more than satisfied with this phone and recommended it's plan to anyone who struggles with cell phone bills.
#27 - Terry - 04/29/2011 - 12:49
Net10
Net10 seems to be a steal to me. I've been on it for about two weeks and it still hasn't dropped a single call, which really has me suprised because call me silly but I was expecting prepaid to be pretty ghetto in certain areas. Even the internet moves pretty fast for how much you pay. Very nice budget item IMO.
#26 - c47charlie - 04/01/2011 - 14:08
Two Coverages!
net10s coverage is truly great because i think that theyre the only provider that uses two different networks. Atnt and verizon.. I don't think they let you choose though, i think they just figure out which one is the best for your area and give you that one so you're sure to get good coverage.
#25 - jason - 03/07/2011 - 16:24
Net10 has been pretty great to me. My friend said he had a huge problem with customer service but everything has gone well for me so far. I think I'd deal with a lot of stuff to get access to ATT and Verizon service for only 50 bucks a month but that's just me maybe.
#24 - jonnyjones73 - 03/01/2011 - 15:56
Net10
Uhh net10 unlimited is not 80 dollars a month. It is 50 dollars a month for the unlimited everything plan. Let's get our facts straight here. I have been with net10 for a while now and i love the service and my samsung t401g.
#23 - Jay - 03/01/2011 - 15:06
Great discount!
Obviously Net10 is a lower-cost option for those in the market to save money. Net10 is one of the best at this because their signal strength is hands-down the strongest out of all prepaid carriers. They have some shady customer service policies but I heard that they now offer support on their Facebook page, which is faster than the other option.
#22 - rachelgrey40 - 02/27/2011 - 11:14
helped me in college
the one thing i love about net10 is how much it helped me during my years in college. As many of us know the life of a college student doesn't have enough money in it haha. But net10 allowed me to have a little extra breathing room at the end of the months. The reason im still with them until this day, and the fact that they are backed by the Verizon network down here in south florida is amazing like a cherry on top.
#21 - john - 02/25/2011 - 20:23
Net10 is a great value
Net10 is great for me. I'm a grad student and I need to have unlimited minutes for work but I love the fact that I can also get unlimited internet on the LG900 which is really nice for only 50 bucks. Not high end but great for a budget.
#20 - rvaldez789 - 01/31/2011 - 23:13
Good for Business
I agree to reimburse several key employees for their cell service and im the type of boss who looks at every expenses. I'm somewhat crazy and I do need to be able to contact my employees when they are in the field. I decided to give Net10 a try and the pilot program has been so successful that i decided to get one myself. The service is very reliable and my business is saving real money.
#19 - Bradley Green - 01/31/2011 - 22:50
Solid Service
Every time i hear about one of these deals im the first to be the skeptic in the room but times are tight and i need to find ways to save money without sacrificing quality especially when it comes to my phone. For $50 a month unlimited everything i figured something had to be a catch but so far i'm very pleased with the service and program overall.
#18 - Joe C - 01/31/2011 - 22:46
Gr8 for college
My parents were paying for everything for pretty much my whole life but happy 26th to me, they told me that rent, food and my phone are my responsibility now. My roommate has been supporting herself for years and told be about her Net10 unlimited plan. For $50 a month i get unlimited everything and dont have to sorry about going over minutes or anything like that
#17 - Rebecca R - 01/31/2011 - 22:42
NET10 is Great..the sequel...
pdonaldson789...I'm sure you're not the only who has had to trim the budget lately. That is what's so great about NET10, you can get smart phone options (they're supposed to be coming out with a touch screen with 3G speed sometime in April), but without the contract and expensive rates. You won't be hit with hidden fees and you can actually switch between their different plans with no penalty. As for the service, what most don't realize is that NET10 uses some of the same networks, T-Mobile, Verizon, and AT&T, you'll just pay less. And, bottom line, saving money is the goal.
#16 - rshap - 01/11/2011 - 15:50
Net10 is great!
SO i Had to get rid of my iphone for budgetary reasons and I was dreading whatever my replacement phone would be. When I saw that Net10 had an unlimited plan on smart phones for 50 a month I was happy with the price but was sure that I would hate the service. Turns out I was wrong, don't really notice any differences at all but the price!
#15 - pdonaldson789 - 12/31/2010 - 16:31
Net10 is a great phone at a great price. It's better than ever now that Net10 offers the unlimited plan but still gives you the ability to adjust your usage at no charge. Your monthly spending can be as low as $15 for 200 min. and will be capped at $50 for unlimited! I'm super happy with Net10!
#14 - Bella - 10/16/2010 - 18:33
I am trying to find out if I can text to and receive a text from a canadian cell phone on the prepaid service. If yes, is there a further service charge.
#13 - Elton - 10/03/2010 - 21:35
Rebuttal to SuperMom
To Supermom... I am very sorry you had such a terrible experience. I've been in contact with the customer service a few times and have never had a problem with communication. Net10 is a wonderful service and offer their customers great savings each month. I've had my family on it for 18 months now and it has been a wonderful experience. Thanks Net10 :)
#12 - Jersey Girl - 07/27/2010 - 00:37
WHAT THEY DON'T TELL YOU
1. Customer Service Sucks. Meaning that you will not be able to speak to a person who will understand you. I am not a xenophobe, but you might as well use the buttons don't wait for a human.

2.Once a phone is registered, IT CANNOT BE USED BY ANYONE ELSE. Don't buy a phone off of ebay or get one from a friend. YOU HAVE TO BUY A NEW PHONE
#11 - Supermom - 07/11/2010 - 13:51
Net10 = Perfection
Net10 is a great service. Great coast to coast coverage AND serious savings each month. The phones are high quality as well. I got my daughter one to keep in touch over the summer while she's at camp all day -- perfectly priced. Net10 even has a really fun site where you enter a contest to win $$$ and the chance to be famous. Its a hoot! Net10laughoff.com in case you were wondering :) TWO THUMBS UP!
#10 - Rosey Red - 06/28/2010 - 22:53
I notice one commenter said they call the Dominican Republic from their Net10 phone. I call the UK. Aside from being cheap, the main reason I got Net10 is the 15 cent a minute international calling rate to 100 destinations. Now with World Cup on, I've been using my Net10 phone to call for scores when I can't get to a computer. Net10 set up this special number just for World Cup scores. I'm a big soccer fan and I think that's pretty fantastic.
#9 - BOB - 06/27/2010 - 16:56
I recently made the switch to Net10 and am very glad I did. Bought one of their basic phone which suits me just fine especially since it comes with 300 min. so basically I got it for free. My monthly spending went from $50/month to $15!
#8 - Nancy - 05/31/2010 - 00:05
Love
Frustrating I had such a different experience. I have never experienced a technical glitch and when i called customer serivce to transfer my number it as down quickly and with little hassle. I do have to agree with you on the low price, cause the price is quite awesome and the service is just as good.
#7 - Chewy - 04/30/2010 - 20:43
Frustrating
You get what you pay for. So the extremely low price tranlates into low prices when you can actually make a call or don't have some sort of technical glitch. Customer service (if you understand them) is frustrating and useless. You are either on hold or being transferred to their sister company Tracfone. Its just not worth the hassle or frustration.
#6 - No more Net10 - 04/26/2010 - 19:55
Super saving
Net10 saves me so much money every month. I changes to Net10 as I was tired of my expensive contract. Prepaid is so easy and very affordable.

I found the free 300 minutes with the new phone an appealing offer and have been happy with Net10 ever since.
Saving and a good phone makes me very happy.
#5 - Lester - 04/26/2010 - 09:02
Net10 is the best prepaid service around, hands down. You really can't beat 10 cents/call and 3 cents/minute. I have saved so much over the past few months with this service which has been very brightening due to this struggling economy. I reccommend this prepaid plan to all. Plus it received the JD Power Award for "Best No-Contract Experience". Its Great!
#4 - Best Out There - 03/31/2010 - 00:18
net10 is great
You get 300 minutes when you get your phone. And the service is great! When your minutes expire they remind you and you never get in a bind. I pay only ten cents a minute which is a huge bargain. I can’t imagine spending more than thirty dollars a month for a cellphone and texting! It’s ridiculous in times like these to be abused by cellphone companies that are constantly charging you for cancellation fees and just taking all your money! Talking is talking.. its all the same… I just prefer to save tons of money.
#3 - janice - 03/29/2010 - 15:03
Better than I expected
The EM326 is a great phone for a person (like me) is a moderate caller who needs a dependable phone on a dependable service. I purchased the phone several months ago and I use it for work all the time - even texting works well and its really cheap on Net10. The phone display tells you exactly how minutes you have let based on your plan and you can even re-charge your phone directly from your key pad. The Net10 activation fee some think is a bit steep, but you are paying for a phone and getting 300 minutes at activation. Texting is only .03 a text and you can chose a plan that is only $15 a month - I'm on the $60/600 minute plan and its saving me more than $50 a month. And the calling area (which I was most worried about) is strong and a part of the TMobile main network.
#2 - Kimberly - 03/13/2010 - 15:55
NET10 Service Sucks NOW.
I had Net10 for a while with little to no problems calling Dominican Republic regular phones or cell phones. I just bought a new Net10 to replace an older Net10 Phone and now Net10 tells me that I can NOT CALL cell phones in Dominican Republic with is crap the old one worked fine so I think they are telling me a bunch of crap.
#1 - Ricardo - 01/19/2010 - 14:46
The Net10 coverage seems to be much better than the other prepeid providers. There prices really are amazing and on top of it there is no contracts and no bills. Being able to have such a phone is a big safety matter for me so Net10 are definatly making life easy.
#0 - Tanya - 08/29/2009 - 21:47
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